Shopping Information
Delivery charges for orders from the Online Shop?
We offer free delivery on all orders over [your threshold, e.g. $75 or PKR 5,000].
For orders below that amount, a small shipping fee applies:
Standard Shipping (Local): [e.g. PKR 250]Express Shipping (Optional): [e.g. PKR500]International Shipping: Calculated at checkout based on your locationWe always aim to keep delivery fast, reliable, and affordable.
How long will delivery take?
Delivery time depends on your location and shipping method: Local Orders (within [your country]):
📦 Standard Delivery: 3–5 business days
⚡ Express Delivery: 1–2 business days International Orders:
🌍 Delivery typically takes 7–14 business days, depending on destination and customs. Once your order ships, you’ll receive a tracking number to follow it every step of the way!
What exactly happens after ordering?
✅ Order Confirmation
You’ll receive an instant email or SMS confirming your order details.🧾 Processing
Our team prepares your items for dispatch — usually within 24–48 hours.📦 Shipping
Once your package is on its way, we’ll send you a tracking number so you can follow it live.📬 Delivery
Your order arrives at your doorstep, ready to be unboxed and rocked with style!
Do I receive an invoice for my order?
Yes, you do!
As soon as your order is confirmed, you’ll receive an invoice via email or SMS with all the details — including your order number, items purchased, payment summary, and shipping info.
Need a printed invoice with your package? Just let us know at checkout or contact our support team — we’ve got you covered.
Payment Infomation
When is the payment taken from my bank account?
For credit/debit card or mobile wallet payments, the amount is deducted as soon as the transaction is authorized.
For Cash on Delivery orders, you’ll pay when your order is delivered — no charges before that.
You’ll receive a confirmation email or SMS right after your payment is successful.
What is wishlist?
A Wishlist lets you save your favorite items to view or purchase later — without adding them to your cart right away.
It’s perfect for:
❤️ Saving items you love
👕 Planning future outfits
🎁 Dropping hints for gift ideas
🛒 Quick access when you’re ready to buy
What should I do if I receive a damaged or wrong product?
We’re really sorry if that happens — but don’t worry, we’ll make it right!
If you receive a damaged, defective, or wrong item, please do the following:
📸 Take a photo of the product (and packaging, if possible).
📦 Keep the item unused and in its original condition.
📧 Contact our support team within 48 hours of receiving your order.
Include your order number and the photos in your message.
We’ll quickly review your case and arrange a replacement or refund, whichever you prefer.
Can I change or cancel my order?
If you need to change the items in your order, please contact us within 12 hours of placing the order. We’ll do our best to accommodate the changes before your order is processed. If you decide to cancel your order, just reach out to our support team within 12 hours. After the 12-hour window, orders may already be processed and shipped, in which case, returns will apply.
What is "package tracking" in my orders?
Package Tracking allows you to follow your order every step of the way from our warehouse to your doorstep. Once your order has been shipped, we’ll send you a tracking number via email or SMS.
See real-time updates on the status and location of your package Know the estimated delivery date Track it through the courier’s website or app It’s the best way to stay informed and ensure you’re ready when your order arrives!
